Customer Success · 2+ years

Customer Success Manager

New York, NY (hybrid) full-time $80k–$110k + equity

Join our CS team as the second hire — you'll own the post-sale journey for our mid-market accounts from onboarding through expansion. You'll work across Sales, Product, and Engineering and be the voice of the customer inside Acme.

What we're looking for

- 2+ years in Customer Success or Account Management at a B2B SaaS company - Strong written communication; comfortable running executive business reviews - Track record of reducing churn or growing accounts

What to expect

We run a short, respectful interview loop. You'll get concrete feedback whether or not we move forward.

Initial screening
A small set of written questions. ~20 min.
01
Offer
Usually within 7 days end-to-end.
02

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