Terms of Service

Plain-English summary (not legally binding)

• You pay a subscription, we run the hiring agent for your workspace.
• You own the data you put in. We're a processor for it. You can export and delete it.
• We promise reasonable uptime; we'll give you credits if we miss it (Section 7).
• We can cancel for non-payment or abuse; you can cancel any time, no clawback.
• We disclaim consequential damages and cap our total liability at fees paid in the last 12 months.
• Disputes are resolved in San Francisco unless your jurisdiction's law requires otherwise.

The full terms below control if there's a conflict between this summary and the legal text.

1. Acceptance and parties

These Terms of Service ("Terms") are a contract between Syntrex Software Solutions LLP, a limited liability partnership registered in India under the Limited Liability Partnership Act, 2008 ("Recluto", "we", "us"), operating the Recluto.ai service, and the entity creating an account on Recluto (the "Customer", "you"). By creating a workspace or signing an order form referencing these Terms, you accept them. If you do not have authority to bind the Customer, do not create a workspace.

Registered office: Vill + P.O. Dasturhat, Murshidabad, 742122, India. Contact: support@recluto.ai.

2. Service description

Recluto is a software-as-a-service platform for end-to-end recruiting workflows including AI-driven CV screening, AI written and voice/video interviews, scheduling, and candidate management. Specific features available depend on your subscription tier. We may add, modify, or deprecate features over time, with reasonable notice for material changes.

3. Account and access

• You're responsible for the accuracy of your account information and for the security of credentials. Enable 2FA on every recruiter account.
• You may invite teammates to your workspace. Each invited user must agree to acceptable-use rules below.
• You will not share login credentials between humans, scrape the service, attempt to reverse-engineer the API beyond documented endpoints, or test security without prior written permission (use the disclosure program at security@recluto.ai).

4. Subscription, fees, and taxes

• Subscriptions renew automatically on the period (monthly or annual) you selected, unless cancelled before the renewal date.
• Fees are billed in advance. Usage-based overages are billed in arrears at the start of the next period.
• All fees exclude applicable taxes. Where Recluto is the merchant of record (Paddle), Paddle handles tax collection and remittance globally; otherwise the Customer is responsible for self-assessing taxes per local law.
• Late payments accrue interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the service after 30 days of non-payment with prior notice.
• Refunds are issued at our discretion and are typically pro-rated for material outages or our error. Custom refund terms can be negotiated on Pro plans — see enterprise@recluto.ai.

5. Customer data and privacy

You retain all rights in the data you upload or generate through Recluto ("Customer Data"), including candidate CVs, screening responses, and interview transcripts. You grant Recluto a worldwide, non-exclusive, royalty-free license to host, process, and display Customer Data solely to provide the service. Our handling of personal data is governed by the privacy policy and, when required by law, the Data Processing Agreement, which is incorporated by reference.

We will not use Customer Data to train foundation models without your explicit, per-workspace opt-in. The default is opt-out.

6. Acceptable use

You will not use Recluto to:

• Discriminate against candidates on protected characteristics in a way that violates applicable employment law (e.g. EEOC in the US, EU race/equality directives, NYC Local Law 144 audit obligations for AEDTs).
• Process applications for roles that don't exist (sham listings, lead generation, marketing collection).
• Send candidate communications that misrepresent who is hiring or what role is open.
• Upload malware, exfiltrate data from third-party systems without authority, or violate any third party's rights.

We may suspend a workspace immediately for violations and require remediation as a condition of restoration.

7. Service-level commitment

We target 99.5% monthly availability for the Recluto SaaS platform, measured at the public API surface. If we miss it in any calendar month for reasons within our control, we'll credit your next invoice 5% of monthly fees per percentage point of missed availability, up to a maximum of 30% of that month's fees. To claim, email support@recluto.ai within 30 days of the affected month. Excluded: scheduled maintenance with at least 48 hours' notice, force-majeure events, and outages caused by Customer-controlled integrations (your SMTP, your calendar provider, etc.).

8. Intellectual property

Recluto retains all rights in the Service, the Recluto brand, and any improvements or new features (including any feedback you provide that we incorporate). You retain rights in Customer Data. Nothing in these Terms transfers ownership of either party's IP to the other beyond the licenses expressly granted.

9. Confidentiality

Each party agrees to protect the other's non-public business information with the same care it gives its own (and at minimum reasonable care). The obligation survives 3 years after termination of these Terms.

10. Warranty disclaimer

Except as expressly stated, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that the AI agent will produce any specific outcome.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, consequential, special, or exemplary damages, including lost profits, lost data, or business interruption, even if advised of the possibility; and (b) each party's total cumulative liability arising out of or related to these Terms will not exceed the fees you paid Recluto in the 12 months preceding the event giving rise to the claim. The cap and exclusions do not apply to violations of confidentiality, IP infringement indemnities, or gross negligence.

12. Indemnities

• By Recluto: we will defend you against third-party claims that the Service infringes a US or EU patent, trademark, or copyright, and pay damages finally awarded, provided you give prompt notice and let us control the defense. We may modify or replace the infringing component or terminate the affected portion with a pro-rated refund.
• By Customer: you will defend Recluto against third-party claims arising from your Customer Data, your use of the Service in violation of Section 6, or your hiring decisions, and pay damages finally awarded.

13. Term and termination

• These Terms apply from account creation until terminated.
• You may terminate any time by cancelling all active subscriptions and deleting your workspace; pre-paid fees are non-refundable except as in Section 7 or written agreement.
• We may terminate for material breach (including non-payment) on 30 days' written notice and an opportunity to cure, or immediately for Acceptable Use violations.
• Upon termination, you have 30 days to export Customer Data via the API or workspace export tools. After 30 days, we delete the data per the privacy policy retention schedule.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, excluding its conflict-of-laws rules. Disputes are resolved in the state or federal courts of San Francisco County, California, except where mandatory law of your jurisdiction requires otherwise. Customers domiciled in the EU/UK retain the right to bring claims in their local courts.

15. Changes

We may update these Terms with at least 30 days' notice (by email to your workspace admins). Your continued use after the effective date constitutes acceptance. If you object to a change, your sole remedy is to terminate before the change takes effect.

16. Miscellaneous

• Entire agreement: these Terms, the privacy policy, the DPA (if applicable), and any signed order form constitute the entire agreement between us.
• No assignment: neither party may assign without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets.
• Severability: if a clause is unenforceable, the rest remains in effect.
• Notices: to Recluto at legal@recluto.ai; to you at the contact email on file.

Questions about these Terms? Email legal@recluto.ai.